AI Policy

We use AI to improve quality and speed of research, drafting, summarization, scoring, triage, automation, testing support, and certain product features—where it creates clear business value.

Our principles: (1) AI assists; humans remain accountable for client-facing decisions and deliverables we stand behind; (2) privacy and confidentiality come first; (3) we aim for transparency when AI materially affects outcomes; (4) we design for security and misuse prevention; (5) AI is not a substitute for licensed professional advice (legal, tax, audit, medical, or regulated compliance advice).

Examples include: assisting internal drafting and research; summarizing inquiry or workshop inputs; scoring or feedback features in Roalla products; generating draft copy or code that staff review; and automating routine operational tasks.

Marketing pages describe capabilities at a high level. The specific AI tools and workflows used on your project are confirmed during scoping or in the statement of work.

Material client-facing outputs (proposals, production content, application logic, and recommendations we deliver under an engagement) are reviewed by Roalla personnel before delivery, unless a written agreement expressly describes automated or self-serve AI features.

You are responsible for reviewing AI-assisted outputs against your business, brand, regulatory, accessibility, and factual requirements before relying on them or publishing them. Critical decisions should not be based solely on automated AI output.

We do not knowingly use confidential client materials to train public or general-purpose third-party AI models. Use of third-party AI providers is subject to our Privacy Policy, vendor agreements, and engagement confidentiality terms.

Where a workflow requires sending data to an AI provider, we will describe that use in the relevant product notice, proposal, or agreement. You must not submit personal information of others, regulated data, or secrets into public demo tools unless the engagement expressly authorizes that processing and safeguards are in place.

AI systems can produce incomplete, outdated, biased, or incorrect results, and may “hallucinate” content. We use review checkpoints, grounding in your source materials, testing, and acceptance criteria to reduce risk, but we do not guarantee that AI outputs are error-free, complete, or fit for every purpose.

To the extent permitted by law, disclaimers and liability limits in our Terms and engagement agreements apply to AI-assisted work product and website features.

Ownership of deliverables created under a paid engagement—including AI-assisted portions—is governed by the engagement agreement. Roalla does not claim ownership of your pre-existing materials.

You are responsible for ensuring that prompts and source materials you provide do not infringe third-party rights. Open-source or third-party model licences may impose additional conditions on generated outputs; we will flag material constraints we are aware of during scoping when relevant.

You must not use Roalla AI features or request that we use AI to: violate law; create deceptive deepfakes or impersonations intended to harm; generate malware or cyberattack tooling; produce child sexual exploitation material or other illegal content; engage in unlawful discrimination; or circumvent security or rate limits.

We may refuse work or disable features that we reasonably believe involve prohibited or unacceptably high-risk uses, including uses that would require specialized regulated oversight we have not contracted to provide.

When AI materially shapes a deliverable or customer-facing product feature, we aim to disclose that in demos, documentation, statements of work, or in-product notices so you can make informed decisions.

If you need documentation for your own compliance program (for example vendor questionnaires), request it during discovery and we will provide reasonably available information about our AI practices for that engagement.

We apply access controls and vendor due diligence appropriate to the sensitivity of data processed with AI tools. Suspected misuse, leakage, or security incidents involving AI systems should be reported promptly to sales@roalla.com.

Privacy incidents are handled under our Privacy Policy and applicable Canadian law.

Individual Roalla products (for example scoring, tutoring, rehearsal, or assessment features) may publish additional acceptable-use rules, rate limits, or data-handling notices. Those product terms control for that product to the extent of any conflict with this Policy on product-specific topics.

We may update this AI Policy as tools, laws, and practices evolve. The “Last updated” date reflects the current version. Continued use of AI-enabled website features or requesting AI-assisted services after updates constitutes acceptance of the revised Policy for those activities, subject to signed engagement terms.

Questions about this AI Policy: sales@roalla.com · (289) 838-5868 · Roalla Business Enablement Group, Burlington, Ontario, Canada.

Related documents: Terms & Conditions and Privacy Policy.